Frequently Asked Questions
Quick answers about UmiVPN. Can't find what you need? Contact us anytime.
Why can't I use Gemini?+
Most of our servers can access Gemini without issues, but some of them might have. When you met issues, please select another server or add "google" to the "Block VPN websites" as shown in the image below.
What do I get as a gift after purchasing a plan for three months?+
You get Pro membership of another app: VX Proxy Client. VX Proxy Client is software similar to Shadowrocket/Clash/V2rayN — fully open source and free. Pro adds a few cloud features over the free version, such as cloud backup. Website: https://vx.5vnetwork.com.
Why is my data 0 even though I haven't used it?+
Only the first account can use the Free plan. Data for later accounts will be zeroed and they cannot use the Free plan. If you don't know which account was first, contact support to check.
How many devices can I log in to at the same time?+
You can log in on unlimited devices. However, only the three most recently opened devices can connect normally. When you open a fourth device, the connection on one of the previous three will stop working.
How do I update UmiVPN?+
For non-store builds, tap "Check for updates" at the bottom of the Settings page to update automatically. For store builds, download the latest version from the store. If auto-update doesn't work, download from our website: https://www.umivpn.com/#downloads
Can I change the country?+
The Free plan does not support changing regions; regions are assigned randomly. The Air plan lets you choose a region.
Why is my connection slow?+
Restarting the VPN may help. If your Wi-Fi network does not support IPv6, we recommend contacting your ISP to enable IPv6, because IPv6 nodes are faster than IPv4 nodes.
Is UmiVPN free?+
Yes. Register an account to use the Free plan, which includes at least 2 GB of data per month and up to three devices at a time on all platforms.
Do you keep logs of my browsing activity?+
No. UmiVPN follows a strict no-log policy. We do not record your network activity or browsing history.
Which platforms does UmiVPN support?+
UmiVPN is available for Windows, macOS, Linux, iOS, and Android. Download the app for your device from our download page.
How do I cancel my subscription?+
You can cancel anytime from your account page. Your subscription stays active until the end of the current billing period and will not renew.
Do you offer refunds?+
Subscription and one-time purchase fees are non-refundable, except where required by applicable law or app store policies.
Why can't I connect on Windows with TUN mode?+
TUN mode on Windows requires a system service. If you see a service error, follow our Install Windows Service guide, or switch inbound mode to System Proxy in settings.
Still have questions? Contact us